Many are concerned about the NSA listening to their phone calls and reading their email messages. I believe that most should not be very concerned because most are not sending email to intelligence targets. Email that isn’t related to intelligence is rarely viewed, and it’s even less often viewed if it’s from a US citizen. Every Agency employee goes through orientation, in which we are taught about the federal laws that govern NSA/US Cyber Command: Title 10 and Title 50. We all know that it’s illegal to look at a US citizen’s data without a court order.
Former NSA employee Loren Sands-Ramshaw, explaining his perspective as a former NSA agent on his blog.